Frequently Asked Questions

How do I pay?

You can pay by credit/debit card or paypal by booking online or over the phone. We accept all major cards including American Express as payment. If you wish to pay by cash please make your booking via the phone and pay the driver on the day.

I’m a business customer, can I get a credit account?

Please contact us with your requirements using the contact us page.

When do I need to book my car?

All online bookings should be made at least 10 hour(s) in advance. We are unable to accept online bookings with less notice than this at present. For bookings within the next 10 hour(s) please call us on 01223 565115 to confirm availability.

Are there any time restrictions?

No, we operate 365 days a year, 7 days a week, 24 hours a day.

Will I receive confirmation of my journey?

Yes we will confirm it with you.

Do you provide a receipt?

We will email you a receipt with a booking reference and contact number by email.

Can I book a vehicle with a child seat?

Should you require a car seat please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.

Can I book a wheelchair accessible vehicle?

Unfortunately we do not have a wheelchair accessible vehicles available.

Do you operate a fixed price policy?

Price quoted online is the price you pay, with the exceptions of excess waiting times, road tolls and congestion charges.

Waiting Time
The price paid allows for up to 40 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking fees are to be paid to the driver on the day and he will supply you with a receipt.

Road Tolls
Depending on the preferred route you may need to pay the driver for any road tolls. Please call for further information.

Congestion Charge
Depending on the day and time of your journey you may be required to pay a congestion charge. Please call for further information.

What is your cancellation policy?

You can cancel a booking right up until the day before the booking for free. You may be charged if you cancel your booking on the day. You will still be charged if you fail to meet the driver at the pickup point.

Am I charged if my flight is delayed?

No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

Where do I meet my driver when I land at the airport?

If you have elected for the Meet & Greet service your driver will be waiting for you in the arrivals area by the airport information desk, holding a ‘meet & greet’ board with your name clearly written on it.

If you have not elected for Meet & Greet the driver will arrange a pick-up point with you. At many UK airports private hire taxi companies are not allowed to wait in the pick-up and drop-off points. Usually the taxi driver will park in the short stay car park. You will need to pay the car park charge on the day.

Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

When do I need to be at the airport by?

We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security.

Long-haul and El Al: three hours before scheduled departure

European flights: two hours before scheduled departure

UK and Ireland flights: 90 minutes before scheduled departure

Are your drivers licensed?

Yes, it is required by UK Law that all our drivers are licensed by the SCDC and CCC.

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